Egyptian National Railways

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Tickets Reservation
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Second: tickets booking and issuance and Subscriptions

Ticket Reservation and Issuing

  • The directorate for Marketing, Sales and Customer Service in PLD and PSD sectors follows the policy of development and modernization of ticket booking and issuing  systems and subscriptions in stations and trains in line with the state’s policy related to using the latest technological methods in a view to secure the fast performance in an efficient and effective manner that allows to book tickets from any automated station to any other station even if it is not a departure or arrival station to allow more flexibility in providing services to the traveling public. The equipped offices, stations, and those under preparation are as described below, as the project of ticket, issuing has been prepared in momaiaza and motawara trains as a preliminary period for the implementation of the strategic project.
  • A plan has been developed to automate 150 stations as a first stage for ticket reservation and issuance during the project phases. So far, 144 stations have been automated, and the remaining stations are being automated upon completion of their development.
  • A plan has been developed to automate 83 stations as a second stage for ticket reservation and issuance, after studying the number and the current and expected revenues.
  • Improving the level of service provided jointly with the competent departments to modernize and develop the coaches fleet, achieve the comfort for the traveling public and meet their travel desires by developing a new system to operate air-conditioned, Russian, momaiaza, improved and motawara trains for all lines in Upper Egypt and Lower Egypt, based on measurements and surveys ...
  • Air-conditioned trains booking is available to the traveling public (15) days before the travel date by reservation devices through:
  • Automatic tickets (TOM) at stations
  • City offices in sport clubs, universities and important squares
  • Making reservations available through ENR website
  •  Make reservations available through the mobile application
  • Ticket Vending Machines at main stations (TVM)
  • Paying attention to the ticket windows by increasing their numbers in the various stations and paying attention to the ticket clerks.
  • Making sure of the treatment well with the public.
  • A ticket without seat is made available at 20% of the total number of seats available on each train for those who wish.

City Tickets Booking Office

 

Ser

Office

Region

Address

1

Parliament

Cairo

Parliament

2

Judges’ Club

Cairo

The ambulance inside Judges’ Club

3

Journalists

Cairo

The ambulance inside the Journalists syndicate

4

Bab El Louk

Cairo

Mohamed Mahmoud St., Bab el-Louk Central

5

Heliopolis

Cairo

Heliopolis Central

6

Helwan

Cairo

Helwan Metro Station

7

Abdeen

Cairo

Abd El-Aziz st., Ard Sherif

8

Al-Douky

Cairo

Mosadak St., Al-Douki Central

9

Kobry ElKouba

Cairo

Kobry ElKouba Station

10

Almaza

Cairo

Almaza Central

11

Al-Azhar

Cairo

Alghourya at Al-Azhar

12

Al-Maady

Cairo

Al-Maadi Metro Station

13

Shoubra

Cairo

Toson st., Shoubra

14

State Lawsuit Authority

Cairo

Gamat Aldwal st., inside State Lawsuit Authority

15

State Council

Cairo

Alsoud Almanyal St., inside State Lawsuit Authority

16

Al-Sayeda Zainab

Cairo

First Kadry st.

17

Al-Manshya

West Delta

Francia st., Al-Manshya

18

Sporting

West Delta

Abo-Quer St., front of Sedi Gaber Police Station

19

Judges Club

West Delta

Moustafa kamel St., Sedi Gaber

20

Al-Montazah

West Delta

Al-Montazah Station at  Abo Quer line

21

Tanta Judges’ Club

Middle Delta

Schools st,Tanta, inside Judges’ Club 

22

Assuit Judges’ Club

Middle Region

Al-Waladya front the Old University- Assuit

23

 Al-Minya Judges’ Club

Middle Region

Kornish El-Nile, front the Cancer institution - Alminya

24

Sohag Judges’ Club

Middle Region

 Front Sohag University

25

Al-Azhar University

Middle Region

Asmaa Alah AlHousna Square, inside Al-Azhar University

26

Assuit University

Middle Region

Assuit University gate

27

Sohag University

Middle Region

Education Faculty Building- Sohag University

28

Beni Suef University

Middle Region

Kornish El-Nile St.,

29

Nasr  ElNouba

Sourthern

Naser Center,  City Council of Nasr El-Nouba

30

Aswan Judges’ Club

Sourthern

Kornish El-Nile, inside Aswan Judges’ Club

31

Aswan University

Sourthern

Sahari , Aswan University

32

Qena Judges’s  Club

Sourthern

 Al-Tahrir St.,Kornish El-Nile, inside the Judges’  Club

33

Qena University

Sourthern

Inside the University of South Valley

 

Ticket booking and issuing using TVM in stations

 

In line with the state’s policy to use the latest technological methods that ensure speedy performance in an efficient and effective manner that allows the passenger to book tickets by himself by using credit cards to book tickets from any station in which this machine is in order to achieve flexibility in providing services to the traveling public and provide all the requirements for operation as follows: -

Serial number

Station

Number

1

Cairo

4

2

Benha

1

3

Tanta

1

4

Sidi Gaber

2

5

Alex

2

6

6th of October Sports Club

1

7

Ismailia

1

8

Giza

1

9

Minia

1

10

Assuit

1

11

Sohag

1

12

Luxor

2

13

Aswan

2

Total

20

 

Implementation of youth train trips from Cairo to Luxor

 

 In the context the framework of fruitful and constructive cooperation between the Ministry of Transport and the Ministry of Youth and Sports to encourage internal tourism and implement the (Know Your Country) program to introduce young people to the ancient Egyptian civilization, visit archaeological and tourist attractions in Luxor and operate a special train for youth to transport people, who are participating in the program.

  • mplementation of youth train trips by Spanish AC 2nd class coaches from Cairo Station to Luxor Station during the period 19/11/2020 until 7/4/2021
  • Departure of  youth special train from Cairo station on Thursday evening at (17:00) every week.
  • The train returns from Luxor Station on Wednesday evening at (21:30) to Cairo Station every week.
  •  Train stops stations (Beni Suef / Minya / Assiut / Sohag / Qena) in round-trip journey.
  •  

Operating trains with (dynamic ventilation) coaches with (12) trains in Upper and Lower Egypt

 

1-: Discounts and concessions granted in tickets

 

N

Beneficiaries

Discount percentage

1

Old warrior and Companion if any

75%

2

Military in air conditioned (police + army)

50%

3

Army and police officers

50%

4

Travel of students in military colleges and institutes

50%

5

Injured and police martyrs families

50%

6

People with special needs

50%

7

Youth and sports groups

50% from 1 to 19  Person or more 66.66 %

8

Red Crescent and Cross

50%

9

revolution's  injured and martyrs families

50%

10

Cancerous patients

100%

11

Deaf Children (Imbaba Institute)

100%

12

Children from 4 to 10 years old

50%

 

Travel of Patients with Tumors

 

• Travel permits for patients with cancerous tumors are issued automatically (smart card) showing the patient's data, photo, and the attached receipt showing the departure and arrival stations in green

• The travel permit is issued from the directorate for Marketing and Sales passenger Long distances, to be showed at the ticket window to give them the seats allocated to them by this permit from the offices of reservation and issuing the tickets

• The card and receipt are renewed at the beginning and end of each calendar year.

• The availability of reservation in air-conditioned trains (Spanish, French, and substituted trains) in the air-conditioned, second class, for travel between the departure and arrival stations shown by the smart card and the receipt, taking into account the reservation of only one trip per day for the one-way permit, as well as the return trip only.

• Reserving seats for patients who hold the air-conditioned second-class permits, according to the system currently in force.

• A patient who is less than ten years old and who wants to travel in the air-conditioned second class will be given two seats for himself and the companion.

• A patient who is over ten years old and wants to travel in the air-conditioned second class will be given a seat for him and another seat without reserving for the companion.

• The permit is placed on the smart card reader device of the reservation and ticketing machines at the automated stations to record the permit data of the travel tickets when reserving the free seats and taking into account the reservation of only one trip per day for the one-way permit for the going trip and the return trip only.

Travel of the disabled and the persons accompanying them   : -

Allowing the travel, of disabled (the blinds) and the person accompanied them (if any) by railway trains according to the following:

  • tickets for the disabled and the accompanying  persons (50%) of the full-comprehensive  ticket value in air-conditioned trains, by dividing the comprehensive ticket by two, and the fare is rounded according to the rules currently in force for each class that is collected according to their identity card from the Ministry of Social Solidarity or its affiliated offices in the governorates.
  • In the event of travel for the disabled and accompanying persons (if any) in air-conditioned trains authorized for reservation with discounts or regular non-air-conditioned trains without reserving a seat or issuing  a ticket from the ticket window, the passenger pay the value of the ticket with the scheduled reduction, and the additional expenses determined in full (the fine) are added to it inside the train
  • The ticket issuer should check the identity card issued by the Ministry of Social Solidarity to ensure his eligibility for the planned discount, recording its number on the ticket.
  • In the event of a train passenger carrying a 50% reduction ticket in air-conditioned trains and does not carry a personal identification card issued by the Ministry of Social Solidarity or its affiliated offices in the governorates, the train supervisor collects the difference of the fare + the additional expenses determined (the fine) .
  • If there is a ticket with the person accompanying the disabled and is not confirmed by the identity card issued by the Ministry of Social Solidarity, the difference in the fare for the facilities + the additional expenses determined (the fine) would be collected.

Travel of the injured of the January 25 revolution only

 

  • Only the injured of the January 25th  Revolution are granted a reduction of 50% of the comprehensive travel fares for full tickets in regular classes that are not air-conditioned. The fare is rounded according to the instructions currently in force, taking into account the lowest amount obtained according to the degree, according to the card issued by the National Council for the Care of the Families of Martyrs and the injured of the Revolution.
  • In the event of a desire to travel by air-conditioned trains authorized for reservation, a reduction is obtained from the passenger, a value of (50%) of the comprehensive  fare for the full ticket, in regular non-air-conditioned classes + the full air-conditioning difference .
  • In the event of travel by air-conditioned trains authorized for reservation with discounts or regular non-air-conditioned trains without reserving a seat or issuing a ticket from the ticket window, the passenger pays the value of the ticket with the scheduled reduction, and the additional expenses determined in full (the fine) inside the train.

 

Travel of families of martyrs, victims, missing persons, and wounded in military and security operations

 

  • Families of martyrs, victims and missing persons of the first degree (father - mother - wife - minor children) and victims of military and security operations, including officers and members of the armed forces, police and civilians, are granted a 50% reduction of the comprehensive travel fares for a full ticket in regular classes that are not air conditioned and the fare is rounded according to the instructions Currently in force, taking into account the least amount obtained according to the degree, according to the card issued by the Martyrs Honor Fund.
  • In the event of a desire to travel by air-conditioned trains that are authorized to reserve with a reduction, the passenger pay a value (50%) of the comprehensive fare for the full ticket in regular, non-air-conditioned classes + the difference of  air-condition degree in full.
  • In the event of travel by air-conditioned trains authorized for reservation with discounts or regular non-air-conditioned trains without reserving a seat or issuing a ticket from the ticket window, the passenger pays the value of the ticket at the scheduled reduction, and the additional expenses determined in full (the fine) are added to it inside the train.

 

 

Travel of Pensioners

 

Within the framework of the Ministry of Transport’s contribution to implement the state’s directives in improving the service provided to the public of travelers, providing excellent and affordable services to citizens in a civilized manner, relieving the burdens of the elderly pensioners, taking into account the social dimension and living conditions.

-The travel of pensioners who exceeded the age of 60 years by  the travel permits  issued by the Social Insurance Funds for workers in the government sector and the public and public  business sector. Where a travel ticket in air-conditioned or regular degrees according to the desire of the permit holder replaces this permit after paying 50% of the ticket value in cash at the ticket window.

-the pensioners over the age of 70 years shall  travel in regular classes free of charge, as the passenger goes to the ticket windows in the stations and submit  a valid national ID card to receive a travel ticket after writing the personal data on it and the arrival and departure station that he requests. a specific smart card is being issued  from the station and determining the departure and arrival stations to travel directly by the trains.

 

Travel by the Russian coaches, third class, with dynamic ventilation

 

  1. Adding a grade to the new dynamic ventilated coaches called (third ventilation) that works on the linear lines
  2. The new dynamic second-class coaches are operated (second ventilated) with the pre reservation system for tickets.
  3. It is permitted to book tickets for traveling in the new coaches for full tickets only. It is not permitted to travel with any kind of discounts.
  4. Subscriptions campaign for second-class Momayaza and Motatawera coaches (public sector - private sector) are permitted to travel in these coaches after booking a seat from the ticket counter and collecting the class difference from them, taking into account the least that is collected, and in the case of traveling by train without booking, he will be considered has no ticket and the full fare is collected from him in addition to the additional expenses (the fine).
  5. It is permitted for the subscriptions campaign to book a seat from the counter after the distance is automatically reduced and the class difference is collected.
  6. It is not permitted for the campaign travel permits of the form (45 / 46AT) of assistants, members of the armed forces, police officers , and police at the Ministry of Interior, who hold a travel permit, form (2/3 police - police subscriptions) to travel in these coaches.

 

Station fine for passengers who refuse to pay the fare inside the train

 

  • In the event that the violating passenger refuses to pay the fare and additional expenses determined on the train, policemen on the train is called to caught the violating passenger to hand him over to the first station the train stops at with the knowledge of the train supervisor and the train policemen, and hand the passenger to police office on the station.

 

First, with air-conditioned and Russian trains (with ventilation):

  • The station fine for passengers who refuse to pay the fare inside the train and who do not have them are entitled to be onboard for 50 L.E.

 

Secondly, Momayaza, Motawara and suburban trains:

  • The station fine for passengers refusing to pay the fare inside the train is 20 L.E.

 

 

  • A fine prescribed for travel tickets

 

Train type

Current fine

TOP VIP coaches

100 L.E

Stainless steel VIP

40 L.E

Spanish and French

30 L.E

second ventilated

50 L.E

Developed class

20 L.E

Second class Mondayaze

20 L.E

Momayaza

20 L.E

Suburbans

15 L.E

 

  • The fine imposed on smoking inside coaches or between their corridor and during the train trip or during its stops and stations

Current fine

70 L.E

S

The acts committed

Fine value

  1.  

Get off or get on trains while running or places not designed for that

50 L.E

  1.  

Tampering with the equipment and devices of the trains or disrupting their movements on the lines

200 L.E

  1.  

Get on the roofs of trains or between coaches or anywhere that would endanger the lives of passengers or the trains running

200 L.E

  1.  

Carry any flammable materials

420 L.E

  1.  

Throwing litter or papers or spitting inside stations or trains

50 L.E

  1.  

Taking the train and refraining from paying the fare or fine, or get in a class higher than the class of the ticket he carries, and refraining from paying the fare

50 L.E for AC

20 L.E for Momayaza

  1.  

Carrying large weights that expose the passengers to harassment or harm is not subject to the parcel list

420 L.E

  1.  

Crossing from other than crossings designed for people

50 L.E

  1.  

Entry of railway buildings and their subsidiary buildings without a ticket or from places other than those designated for that.

50 L.E

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Subscriptions Types

Within the framework of ENR’s policy which seeks to provide multiple types of service levels and types suiting the characteristics and quality of users, subscriptions have been divided into more than one type, which can be divided according to the type of custody or the line on which the subscription is used as follows:

First: Dividing subscriptions according to type.